At Sunlit Supply, we stand by our gear and believe in repairing, not replacing, whenever possible. Our goal is to keep your favorite outdoor essentials in action while reducing waste. Below is our policy for repairs, returns, and refunds.
Free Repair Policy
We offer free repairs on Sunlit Supply products that experience normal wear and tear from intended use. If your gear needs a fix, we’ll do our best to repair it using salvaged materials from the original product whenever possible. Sometimes, replacement parts may be a slightly different color, but our goal is to restore full functionality, saving you money and unnecessary waste.
What qualifies for a free repair?
✅ Normal wear and tear from regular use
✅ Stitching issues, minor fabric tears, or hardware malfunctions
✅ Issues that impact functionality but can reasonably be repaired
What doesn’t qualify?
❌ Damage from misuse (e.g., using the product for unintended purposes)
❌ Extreme modifications or alterations made after purchase
❌ Lost or stolen items
What if we can’t repair it?
If we determine that a repair isn’t possible, we’ll replace your item at no cost—because we believe in keeping good gear in use.
Returns & Refunds
If you’re not satisfied with your purchase, we accept returns within 30 days of delivery for a full refund or exchange. Items must be:
- Unused and in original condition
- Returned with all included accessories and packaging
Refunds will be processed back to the original payment method. Shipping costs for returns are non-refundable unless the item arrived defective or damaged.
How to Request a Repair, Return, or Refund
- For repairs: Email us at sunlitsupply@pm.me with photos of the item and a description of the issue.
- For returns or refunds: Contact us within 30 days of delivery, and we’ll provide instructions for sending the item back.
We’re here to keep your gear going strong and your outdoor adventures worry-free!